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Refund Policy

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Refund Policy​

At vpnwaves.com, we are committed to ensuring your satisfaction with our services. Our Refund Policy is designed to provide clarity and transparency regarding the terms and conditions for requesting refunds. Please take a moment to familiarize yourself with our policy, which outlines the circumstances under which refunds may be applicable. Your peace of mind is important to us, and we strive to make your experience with The Flash IPAY as smooth and enjoyable as possible.

HOW TO MAKE REQUEST FOR REFUND?

If you are dissatisfied with your purchase or encounter an issue we are unable to resolve, making the system unusable, we are more than willing to provide a refund. Follow these steps to request a refund:

  • Make a note of your transaction order ID.
  • Send an email with the subject line "Request and Refund." to contact@vpnwaves.com .
  • In your email, describe the issues you are facing and the reasons for your refund request.
  • In certain cases, you may be required to provide supporting evidence. We will also provide you with any necessary evidence to clarify our point of view and decision in detail for transparency.

CONDITIONS:

Please acknowledge and accept the following conditions related to refunds:

  1. We can't provide refunds due to technical issues unless you allow us to adequately attempt to solve them and assist you. If we are unable to resolve your issue within 48 hours, a refund will be issued.

  2. Refunds can only be issued within 72 hours of the purchase date. After 72 hours, no refunds can be processed.

  3. For credit card payments, refunds are generally processed, and funds returned to the customer's bank account within 20 to 31 working days. However, in some cases, it may take up to 90 days. We are not responsible for these time frames and delays as we are the VPN service provider, not the payment provider.

  4. Complete refunds will only be issued for purchases made within the last 72 hours. All other refund requests will be processed partially based on the used period of the subscription.

  5. Our support team will contact users in all refund cases.

NON-REFUNDABLE SITUATIONS:

We strive to provide the best service at TheFlashiPAY, but there are certain situations where refunds cannot be granted:

  1. After 72H: Refunds are only applicable within the first 72H of your subscription. Beyond this period, we are unable to process refunds.

  2. Usage of Service: If you have actively used our service during the subscription period, a refund cannot be provided. This includes scenarios where the service has been actively utilized for secure connections.

  3. Violation of Terms: Refunds will not be granted if there is a violation of our terms and conditions. Any misuse or prohibited activities may result in the forfeiture of your eligibility for a refund.

We appreciate your understanding of these non-refundable situations. Thank you for your trust in TheFlashiPAY.

Special Consideration:

At vpnwaves, we understand that unforeseen circumstances may arise. In special situations, where users experience prolonged disruptions or issues beyond their control, we offer special consideration. If you encounter difficulties accessing our VPN service for 48 hours or more due to server issues or problems caused by us, we commit to the following:

  1. Complete Refund or Extension: We will either provide a full refund of the package price or add the lost time on top of your subscription for free. This ensures that you receive the full value of your subscription, even in the face of unexpected challenges.

  2. Negotiation for Extra Bonuses: We are open to negotiations for additional bonuses to ensure your satisfaction. Our aim is to address any inconvenience you may have faced and find a solution that exceeds your expectations.

We value your trust in vpnwaves and are committed to providing exceptional service. Thank you for choosing us as your VPN provider.

CONTACT US:

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at contact@vpnwaves.com. We are here to assist you and address any inquiries promptly.